Hi 👋🏼 I’m Leilani Do-Le, MPH

Strategic healthcare operator based in San Francisco 🌁 with experience working across the full company lifecycle from early-stage through public markets, including M&A and turnaround. Partnered with C-suite leaders across health systems and digital health startups to scale internal operations, drive market expansion, and lead strategic initiatives. Curious about the narratives that drive us, the systems that enable them, and our ability to redesign both.

👩🏻‍💻 Relevant Experience

Special Projects * Pitchbook's Meaningful Telehealth Exits of the Year

• Office of the CEO

• Lead high-impact expansion initiatives delivering eight-figure EBITDA impact, including product launches that drove a 45% increase in acquisition at launch, operational improvements, and cost-reducing platform migrations.

• Drive $6M+ in first-year revenue owning the launch of commercial insurance billing for Medical Nutrition Therapy across 800+ plans by developing comprehensive payor contracting strategy and implementing Revenue Cycle Management platform.

• Office of the CEO

• Operated as strategic partner to C-suite across company-wide initiatives spanning market expansion, operational scale, product development, and member experience during hypergrowth.

• Enabled $X.XM in B2B revenue and partnerships with Amazon Pharmacy, Labcorp, and UnitedHealth Group by building the company's security and compliance infrastructure from scratch; achieved HIPAA and SOC 2 certifications with zero audit findings.

• Delivered $2.6M in ACV savings by leading end-to-end vendor strategy, procurement, and partnerships; developed financial and cost models to optimize spend and inform negotiations.

• Led post-M&A integration of 400+ person startup, owning integration plan and migration strategy across BizOps, Legal, HR, IT, and Finance. Coordinated technical teams through system cutovers with minimal downtime while maintaining integration timeline.

Technology + Business Development * Learn about our featured startups

• Evaluated inventions across AI/ML diagnostics, software therapeutics, and digital health tools, triaging commercialization pathways (licensing, new venture formation, or continued R&D) based on IP maturity, market readiness, and competitive landscape.

• Presented weekly investment recommendations to senior leadership, synthesizing technical feasibility, market opportunity, and competitive positioning to inform portfolio prioritization and commercialization decisions.

• Conducted due diligence on founding teams and market viability, assessing technical expertise, regulatory pathways, reimbursement models, and commercial execution capability to inform licensing and venture formation decisions.

Product, Automated Virtual Care

• Healthcare Delivery Leadership Program

• Implemented Heap product analytics platform with CTO/CPO, establishing event taxonomy, user segmentation framework, and data validation processes to enable data-driven product development.

• Optimized PDLC and overhauled existing product roadmap through process enhancements to accelerate product delivery (feedback loops, design, prioritization, etc.)

• Compiled high-level business needs by working with largest external clients using interviews, Jobs To Be Done (JTBD) analysis, business process descriptions, use cases, and workflow analysis - built user stories and personas

Quality + Digital Health * Selected by leadership as inaugural recipient of UC Women in Leadership Executive Program

• Launched nation's first virtual pre-list transplant program, scaling to 1100+ patients and driving $500K+ in savings through end-to-end execution of workflow design, conversational AI implementation, and cross-functional care team coordination. - Nation's First Kidney Pre-List Chat Program: Elevated Patient Experience Saves Over Half A Million USD

• Organized CME programming and built an automated Smartsheet tracking system for credit management and training compliance, improving employee engagement and exceeding departmental True North FY20 goals at 133% performance ("Outstanding" rating).

• Selected by leadership as workflow SME for $5M Epic implementation, designing data workflows and informing system build.

• Led team of 3 clinical coordinators managing weekend on-call operations and capacity planning for CMS regulatory compliance.

• Conduct high-level landscape research & competitor analysis for strategic improvement

• Led redesign of content portfolio of over 50 employee and patient resources, websites, education, and documentation

Operations

• Supported executives on business development and operations initiatives, delivered 28 projects (175% above standard expectations)

• Built budget tracking infrastructure in Smartsheet and TouchNet to centralize financial reporting across $1.2M+ in departmental spend and sponsorship pipelines, improving visibility for leadership decision-making

Food-As-Medicine & Security * #1 Student Program in California

• Scaled CalFresh SNAP outreach across 320+ partners using mixed-method evaluations and analysis to target high-impact communities, tripling approvals from 800 to 2,720 students and driving $7.8M in FY19 benefit access.

• Managed CalFresh application process end-to-end for individual clients, achieving 97th percentile approval rate through case tracking, documentation quality control, and navigation of government regulatory requirements.

• Developed operational playbook and training documentation adopted as statewide model across California public universities.

Logistics

• Built inventory forecasting model for mobile street medicine clinics, optimizing supply allocation within backpack capacity constraints and reducing stockouts.

• Implemented VerticalChange CRM across 4 clinics to replace paper-based workflows, increasing overall clinic efficiency by 38%.

• Designed onboarding and enablement for 140+ clinical and administrative staff, streamlining coordination and reducing ramp time.

🌱 Leadership

I grew up understanding the power of community in shaping growth. That’s why I bring the best of myself when I’m able to help solve some of humanity’s biggest challenges — combining my systems thinking ability, health expertise, and lived experience to strengthen communities and build a more equitable world.

🚍

DeLIVER Care, Program Design

Broadening COVID-19 Support in San Francisco - Building on my commitment to pandemic relief efforts, I've worked with SFDPH/Project Roomkey to strategically design and provide for over 600 individuals COVID-19 and HCV patient-centered care in the Tenderloin district of San Francisco.

🧦

The Tender, Founder

The Tender Organization is Building a Greener SF - I've founded The Tender to leverage mutual aid within communities. We minimize waste and accelerate local progress toward a greener, more resilient future by working with local businesses and individuals. Diverting trash to treasure and helping over 500 houseless individuals along the way.

🥑

Food For All Coalition, Founding Team

Meeting Food Security Challenges in Simple Ways - I've worked with a small, but mighty team to reallocate $7.83M toward investments fighting the food insecurity crisis in our diverse community populations. Through close collaboration with community members and a great understanding of our end user, we became the #1 Student Program in California.

📚 Education

Master of Public Health (MPH) in Health Policy & Management

Bachelor of Science in Biological Sciences

🛠 Skills

✨ Interests

Currently, I’m...